Privacy Policy

How we collect, use, and protect your personal information at PrairieGrid Ops.

Information We Collect

We collect information you provide directly, such as your name, email address, company affiliation, and phone number when you contact us or use our services. We also automatically collect certain data about your device and how you interact with our website, including IP address, browser type, and pages visited.

How We Use Your Information

Your information is used to provide, operate, and improve our system operations platform; to communicate with you about services, updates, and support; to ensure the security and reliability of our systems; and to comply with legal obligations in Canada. We do not sell your personal data.

Data Sharing and Disclosure

We may share information with trusted service providers who assist in our operations, such as hosting and analytics, under strict confidentiality agreements. We may also disclose information if required by law or to protect the rights, property, or safety of PrairieGrid Ops, our users, or the public.

Data Security and Retention

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or destruction. We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by Canadian law.

Your Rights and Choices

You have the right to access, correct, or delete your personal information. You may also object to or restrict certain processing activities. To exercise these rights, or for any questions about this policy, please contact us at [email protected].

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised effective date. We encourage you to review this policy regularly.

How can I get technical support?Our technical support team is available 24/7 via the dedicated support portal on our website or by calling the emergency operations line at +1 (204) 555-0167 ext. 2.
What are the support hours for non-emergency inquiries?General inquiries and coordination requests are handled Monday to Friday, 8:00 AM to 6:00 PM Central Time. You can reach us at [email protected] or via the contact form.
How do I report a system anomaly or reliability concern?All system monitoring alerts and anomaly reports should be submitted through the secure PrairieGrid Ops dashboard. For immediate grid-impacting issues, use the priority phone line.
Who do I contact for coordination and planning cycles?For regional coordination, protocol updates, and planning cycle reviews, please contact our System Operations Coordination desk at [email protected].
Is there documentation available for monitoring standards?Yes. All current monitoring standards, protocol manuals, and process charts are available in the 'Resources' section of your operator portal. Access requires authentication.
How can I request access to AI-assisted continuity tools?Access to our AI resilience and continuity modules is granted to authorized personnel. Submit an access request through your account manager or via [email protected].