How can I get technical support?Our technical support team is available 24/7 via the dedicated support portal on our website or by calling the emergency operations line at +1 (204) 555-0167 ext. 2.
What are the support hours for non-emergency inquiries?General inquiries and coordination requests are handled Monday to Friday, 8:00 AM to 6:00 PM Central Time. You can reach us at [email protected] or via the contact form.
How do I report a system anomaly or reliability concern?All system monitoring alerts and anomaly reports should be submitted through the secure PrairieGrid Ops dashboard. For immediate grid-impacting issues, use the priority phone line.
Who do I contact for coordination and planning cycles?For regional coordination, protocol updates, and planning cycle reviews, please contact our System Operations Coordination desk at [email protected].
Is there documentation available for monitoring standards?Yes. All current monitoring standards, protocol manuals, and process charts are available in the 'Resources' section of your operator portal. Access requires authentication.
How can I request access to AI-assisted continuity tools?Access to our AI resilience and continuity modules is granted to authorized personnel. Submit an access request through your account manager or via [email protected].
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Follow our channels for the latest updates on system operations, reliability standards, and coordination protocols across Canada's central grid infrastructure.
Reach out to our system operations team for inquiries about reliability coordination, monitoring standards, or AI-assisted continuity protocols.
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